Product Engineering
Specialization: the Key Difference Between Good and Great Solutions
Servion's Product Engineering Division (PED) provides onshore/offshore software product engineering services for growing companies — exclusively in the customer interaction management (CIM) space. Our single focus and partnerships with major contact center vendors mean deeper understanding of the latest technologies and best practices in CIM — and no learning curve. With offices in Princeton, New Jersey and Chennai, India, we provide 24X7 solutions and support.
You likely have many challenges. They could include consistently getting more work than you can successfully handle; and frequent client requests for customization that eat up your time. Or, you may need technology upgrades but not even know where to start. And those processes that are manual are all in someone's head? You'd prefer that they were automated. These are the kinds of problems that PED helps you solve.
We empower you to:
- Do more with less
- Stay ahead of your competition by gaining earlier market share
- Manage troughs and peaks in your business
- Bring product enhancements to market sooner
- Quickly customize solutions for your customers
- Change direction seamlessly during the course of development
- Keep pace with rapidly changing standards
Offerings
Whether you need a core product developed or a live voice to talk to your customers at 3 a.m., we serve as an extension of your company to deliver it. more…
Product Engineering
End-to-end knowledge and expertise in product lifecycle development and our 24x7 development and testing model differentiate PED's engineering capabilities. more…Custom Software Development
As development partner to most of the major contact center solution vendors, PED is uniquely qualified to provide custom software development. more…Software Testing
Our strong, process-driven QA practice allows you to focus on your core software development expertise with peace of mind. more…Support and Maintenance
PED adds stability, optimization and enhancements to existing applications and functionality to meet your growing and ever changing needs. more…Clients
Our clients are growing product companies and ISVs in the CIM space. 80% of our business is repeat; all of our customers serve as references. more…
Why Servion PED
Specialization in CIM, domain experience, flexibility and speed, and customization based on business requirements. These are what matter most to our clients and what enable us to deliver world class solutions and service. more…
Guarantee
Robust IPR protection underlies our trusting relationships. Servion PED follows its own thoroughly documented security policy with enforcement procedures and practices that are centered on the confidentiality, integrity, and availability of information. more…
Ways to Engage
We adapt to your needs and situations by offering flexible engagement models and complementary delivery models that help ensure the right decisions are made at the right time. more…
