Servion has extensive experience in designing and delivering self service solutions across verticals and countries, thus understanding the demographic requirements and designing solutions that provide positive caller experience and ensure a high call automation rate. We not only have expertise in advocating what to be included as part of self service but also how it should be presented for better and faster task completion rate using the vast expertise we gained in the past decade of service.

• Consulting services on voice user interface design
• Speech science service which includes
• Grammar and Lexicon development for speech enabled service applications
• Acoustic tuning and modeling of speech engines
• Building statistical language model and statistical semantic model for natural language understanding enabled self service application
• Grammar tuning services
• User interface development and testing
• Host interface integration module development
• CTI / CRM interface development services
• Wizard of Oz / prototype testing and usability testing services
• Product development services
• Sustained engineering, maintenance and support services
• Migration from proprietary to VXML based applications