UCCE Deployment Engineer Onsite
US (Depends on Client)
Design, develop, test, implement and support applications based on the customer requirements adhering to the delivery standards of the organization.
- Experience: 4+ years
- Qualification: Bachelor’s degree in engineering/computer science or related
- Offer Location: US (Depends on Client)
Design, develop, test, implement and support applications based on the customer requirements adhering to the delivery standards of the organization.
Requirements
- 4+ years of Contact Centre experience in technologies, not limited to, UCCE and CVP.
- Bachelor’s degree in engineering/computer science or related.
- Certifications - CCNA, CCNP Voice.
- Added Advantage to have certifications - MCSE ,VMWARE, CCIE, UCS specialization.
- Strong hands-on technical background particularly in complex multi-platform environments.
- Strong communication skills.
- Ability to prioritize, multi-task.
- Customer Interfacing.
- Deployment in Customer Place.
Duties & Responsibilities
- Design, implements, troubleshoots, and maintains Contact Centre solutions.
- Installs and configures multiple contact center technologies such as, UCCE and CVP. on UCS platforms and MCS Servers.
- Upgrades existing implementations and assists in other engineering projects as needed.
- Engages with Project Managers to document all efforts and adhere to project schedules.
- Stays abreast on relevant third party products and new and emerging contact center technologies.
- Assists in the development of standardized procedures to enhance the quality and consistency of network implementations.
