DISCOVER
Discover hidden opportunities you have at your customer touchpoints.

DISCOVER

Discover hidden opportunities you have at your customer touchpoints.

Servion handles over 7 billion multimedia interactions per year. That is a lot of opportunity. Every time a customer interacts with you, they have expectations about that interaction. And each interaction is also an opportunity to convert the customer into an evangelist. But do you know what customers expect out of you?

Servion Global Solutions
DESIGN
Design a compelling customer experience.

DESIGN

Design a compelling customer experience.

Having designed more than 1000 solutions worldwide, we well and truly understand that the point of interaction is the moment of truth. Because, it is at this point, that brands live or die. Is your customer interaction designed to offer a compelling experience that differentiates you from others in the market?

Servion Global Solutions
DELIVER
Deliver the experience your brand promises.

DELIVER

Deliver the experience your brand promises.

Most often than not, there is a huge gap between what customers expect and what they ultimately get. Bridging that gap and delivering an experience in line with your brand promise is critical. We know that because we've helped several of our global customers deliver on their brand promise. So, is your brand delivering on it's promise?

Servion Global Solutions

Businesses invest millions of dollars in creating a brand. Often times, the brand promise is not perfectly aligned with contact management strategy. This results in customer disillusionment and frustration which can lead to escalating customer retention costs, pressure to acquire new customers, and shrinking bottom lines. Our consulting-led approach works to optimize contact which enables businesses to align their contact management strategy with their brand promise. Optimizing contact results in customer experience by design at the moment of truth – the point of interaction. Our core processes are centered around this thinking and, at the heart of this approach, is an engagement methodology:

  • Discovery (diagnosis)
  • Design
  • Development
  • Deployment
  • Optimization

We leverage our global domain expertise in the Customer Interaction Management (CIM) industry across Financial, Insurance, and Utility verticals to deliver platform-agnostic, unique, and intelligent solutions to companies in the commercial segment. Our strong partnerships with Avaya, Cisco, and other platforms create empowered processes that enable our clients to narrow the gap between their customers’ expectations and actual experiences. This distinct customer-centric point of view has yielded us awards & accolades from our partners within the space and ultimately translates to forward-thinking implementations that empower both our clients and their customers.

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