Servion leverages its global domain expertise in the Customer Interaction Management (CIM) industry across Retail, Utilities, Financial Services, Government, Healthcare, Insurance & Manufacturing verticals.
Retail
Consumers today are increasingly judging retail organizations by the level of service they provide and how easy they are to work with. Any organization that falls short of these expectations not only risks losing existing customers, but also their family and friends.
Servion's next-generation solutions enable richer, more personalized self-service solutions that delight callers and maximize call automation rates. We can also design solutions that reward loyalty and maximize upside with innovative marketing campaigns. Our IP-based solutions are a perfect alternative to proprietary legacy systems that offer limited flexibility. They easily integrate with a wide range of existing IT and contact center infrastructures to generate rapid ROI. With Servion, you can create an agile service organization capable of quickly responding to changing market and customer demands.
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Utilities
Shifts in regulation policies and intense pricing competition have changed the business landscape for utilities today. Deregulation has attracted new entrants to the market and increased competition. Whether an electric, gas, water, or other service, utilities must find new ways to cut costs, automate manual processes, and focus on customer service and loyalty.
For years, Servion Worldwide has helped these organizations provide superior customer service while reducing contact center costs. We can also show you how to deploy voice solutions across your organization to improve collections, streamline operations, automate manual processes, and better handle troubleshooting and field service operations.
Servion offers a wide range of solutions applications for utility companies. They can be completely customized to meet your organization’s unique persona, business processes, and security requirements. Our next-generation, IP-based solutions are a perfect alternative to proprietary legacy systems that offer limited flexibility. They easily integrate with a wide range of existing IT, business applications, and contact center infrastructures, enabling richer solutions that better serve customers and maximize call automation rates.
Servion can help you become a more agile organization capable of quickly responding to changing market and customer demands.
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Financial Services
In today’s competitive market, providing outstanding customer service is a tremendous advantage that enables organizations to both solidify customer loyalty and capitalize on new revenue opportunities. Servion’s solutions enable you to use a combination of speech recognition, call data, and the customer information contained within your CRM system to create personalized, dynamic, and compelling voice self-service solutions that delight callers and maximize call automation rates.
Servion offers a wide range of solution applications for financial services organizations. Each application can be completely customized to meet your company’s unique persona and security requirements. Our next-generation, IP-based solutions are a perfect alternative to proprietary legacy systems that offer limited flexibility. Servion’s solutions easily integrate with a wide range of existing IT and contact center infrastructures to generate rapid ROI. With Servion-based solutions, you can create an agile service organization capable of quickly responding to changing market and customer demands.
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Government
The public sector is faced with shrinking budgets while constituents are demanding faster access to information and more service for their tax dollars. At all levels of government – local, state, and federal – the mandate is clear: reduce costs by removing inefficiencies, identify ways to better deliver services to their constituents, and provide access that leaves no citizen disenfranchised.
Servion can help. Our solutions enable people to get the information they need and resolve problems quickly. They provide 24-hour access to frequently asked questions such as: "Where is my tax refund?" or "How many parking tickets do I owe?" You can also use Servion solutions to offer automated services such as payment collections; license and permit renewals; jury duty scheduling and more. Providing taxpayers with every convenience clearly demonstrates that you are committed to serving their needs.
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Healthcare
Everywhere you look in the healthcare industry, competition for patients has led to critical business challenges. Service – whether it means access to specialists, zero wait-time for procedures, or instant answers to coverage questions – is at a premium in the consumer’s mind. On the other hand, spiraling healthcare costs have made expense management a priority.
Servion offers a wide range of solutions applications that healthcare organizations can leverage to improve service, increase operational efficiency, streamline data collection, and lower costs. They can be completely customized to meet your organization’s unique needs. Servion solutions easily integrate with a wide range of existing IT systems, data sources and Contact Center infrastructures to generate rapid ROI. With Servion, you gain rich voice solutions that translate into a winning advantage.
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Insurance
Life and health insurers are facing the pressures of an aging population. Property and casualty companies are struggling to rebound from devastating natural disasters and insurance fraud of near epidemic proportions. Non-traditional competition, both online and from the banking community, has created a consumer that demands greater service and lower premiums. But new privacy and security statutes are forcing insurers to deal with additional costs elements.
All insurers are feeling the challenge to provide increasing levels of service to policyholders, while lowering operating costs and controlling the cost of claims. Servion’s voice solutions provide the insurance provider with the ability to meet and address these challenges. Our next-generation, IP-based solutions are a perfect alternative to proprietary legacy systems that offer limited flexibility. They easily integrate with a wide range of existing IT, business applications and contact center infrastructures enabling richer solutions that better serve customers and maximize call automation rates. Servion can help you become a more agile organization capable of quickly responding to changing market and customer demands.
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Manufacturing
Competitive pressures have forced manufacturing companies to find ways to maximize service and quality while strictly containing costs. Servion voice solutions can help these organizations meet these goals. First, our robust solutions drive greater customer satisfaction and lower contact center costs by maximizing call automation rates. Additionally, voice solutions can be deployed throughout the organization to streamline operations and reduce operating costs. Our next-generation, IP-based solutions can easily integrate with your business applications and IT systems to enable innovative phone-based communications solutions that will boost employee productivity.
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