Servion's consulting-led approach works towards optimizing contact to enable businesses to align their contact management strategy with the brand promise.
Businesses invest millions of dollars in creating a brand. Often times, the brand promise is not perfectly aligned with contact management strategy which results in customer disillusionment and churn. In turn, this leads to a negative tailspin of escalating customer retention costs, pressure to acquire new customers faster than they are being lost, and shrinking bottom lines. Our consulting-led approach works towards optimizing contact to enable businesses to align their contact management strategy with the brand promise. Optimizing contact results in customer experience by design at the moment of truth – the point of interaction.
All of our core processes are centered around this thinking and, at the heart of this approach, is an engagement methodology of discovery (diagnosis) followed by design, development, deployment and finally optimization.
Our domain expertise in the Customer Interaction Management (CIM) industry; our deep knowledge of industry verticals such as BFSI, Education, Government, Healthcare, Hospitality, Telecom & Transportation; and our experience having designed and delivered multiple consulting assignments and implemented multi-country CIM solutions across the region equip us to deliver world class end-to-end CIM solutions. Our customers across Singapore, Australia, Malaysia, Thailand, Indonesia, Vietnam, Philippines, and Hong Kong stand testimony to that.