In the current business scenario of fierce competition, organizations have to invest in new technologies that can deliver on the promise of customer satisfaction.
Overview
In the current business scenario of fierce competition, it is essential to nurture a healthy customer relationship and leverage its benefits. The benefits are higher cost efficiencies, revenue opportunities, repeat purchases as well as word-of-mouth publicity by a satisfied customer. To meet ever increasing customer expectations, organizations have to invest in new technologies that can deliver on the promise of customer satisfaction.
Challenges
Business Challenges
Technological Challenges
- Providing differentiated service
- Knowledge capture and presentation
Operational Challenges
- Recognition of customer/dealer
↓ Download Case Study
Offerings
Here is a sprinkling of some of the major offerings Servion has to offer for the vertical
⇢ SELF-SERVICE SOLUTIONS
The solutions help in enhancing employee productivity by effectively enabling customers to use self-help for information such as billing details, payments, value-added services, promotional offers, inventory reporting and payment centers.
⇢ COMUPUTER TELEPHONY INTEGRATION (CTI)
CTI with the aid of screen pops for the agent can help a customer locate the nearest dealer. The caller calls in and the screen pops up with the locality PIN or name. The application reads out the address and contact number of the nearest dealer.
⇢ OUTBOUND SOLUTIONS
Our solutions integrate seamlessly with your back-end applications to provide multi-channel (SMS, voice, e-mail) marketing campaigns for special product promotions. These messages can be customized to the recipient.
⇢ MULTI CHANNEL SOLUTIONS
Our solutions can provide automated announcements of arrival of new vehicles, special offers, prices of vehicles, colors they are available in, discounts, models and so on across channels such as phone, email and the Internet.
