Servion has designed and implemented customer interaction management solutions for over 100 financial institutions across the globe.

Overview

The BFSI industry today is hyper-competitive; increasingly products and services in the market place are beginning to 'look like each other'. They do the same things, they are priced the same – and it is becoming increasingly difficult to own a market segment on the basis of product superiority / differentiation alone. Given that, consumers form opinions about a brand on the basis of the experience they have when they interact with the vendor organization for some reason. That interaction has indeed become the moment of truth; defines customer experience and determines whether or not, the consumer stays with the organization.

As specialists in the Customer Interaction Management domain, Servion has the distinction of having designed and implemented customer interaction solutions for all the top financial institutions in India. That experience and expertise allows us to tailor make solutions based on specific requirements customers have.

Challenges

Business Challenges

• Brand value
• Differentiated customer service
• Customer retention and acquisition
• Customer expectations vs. organizational perception
• Customer share
• Revenue generation

Technological Challenges

• Call process analysis
• Changing technology

Operational Challenges

• Call process analysis
• Changing technology

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Offerings

Here is a sprinkling of some of the major offerings Servion has to offer for the vertical