| High Level Methodology |
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| Technology GAP Analysis begins with an audit of the existing processes, the supporting OSS and BSS structure, support systems such as databases and hosts, technology, and finally operations. The analysis seeks to resolve not just by rectifying technology in isolation, but also by correcting the faulty base process itself. This ensures that the problem is eradicated at the root.
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| Our GAP Analysis employs a unique 360-degree approach to understanding customer issues, addressing issues like: |
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Low productivity in a Contact Center/ BPO |
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Low customer satisfaction index |
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Inability to provide customized service |
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Low usage of Automated Self Services such as IVR and Speech Recognition |
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Low technology performance |
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Inability to meet service levels or grow to international standards |
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High cost of operations | | |
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