| Servion has built custom software applications for more than 400 customers in over 41 countries around the world. Our applications range from IVR and CTI solutions to agent desktops and tools to enhance productivity and efficiency. |
| We have: |
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Built IVR applications that handle over 15 million calls every day |
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Built dynamically customizable IVR applications for companies that have large and diverse customer bases |
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Built CTI applications that integrate to multiple databases (SQL Server, Oracle), multiple telephony platforms (Avaya, Nortel) and multiple CRM solutions (MS CRM, Clarify, Talisma) |
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Built agent desktops that offer agents a unified view of the customer, enhancing productivity and efficiency and reducing cost |
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Built tools such as Trouble Ticket management, Token Dispenser systems, and Project Tracker |
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Built applications such as Help Desk, Contact Point Verification, collection services, tele-tax, passport status track, citizen's complaint/ information cell, marketing campaigns, room reservations, customer service/ support, inventory reporting, calling card solutions, tele-check in, water tax collection services, and much more |
| We use our understanding of the customer interaction management domain to create customized software solutions that deliver great and practical value to our customers. |
| Custom software is a significant value addition that Servion provides. It is broadly of two kinds and can be classified as |
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Self Service (Voice, Web) and Assisted Service (Web collaboration) |
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Customer Interaction Management (CTI/ Reports) | |
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| Different verticals have unique business requirements and need to implement solutions accordingly. Find out how Servion's capabilities in customizing Self Service software for over 400 customers handle 15 million interactions every month. |
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