As with any other business vertical, governments worldwide face their own peculiar sets of challenges. Our experience of managing customer interaction technology and processes across business verticals helps us to understand these challenges and choose and deliver the appropriate solutions for each need. Today, governmental units of different countries enjoy easy accessibility, a steep drop in abandoned call rate, 24X7 information availability, quick collection cycles, and increased customer satisfaction levels with customer interaction solutions from Servion. Each solution brings Servion's customers one step closer to achieving the ultimate level of customer retention/ acquisition, while elevating customer service to global standards. We have:
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Provided Self Service applications both voice and Web to various government units |
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Deployed a phone filing system for tax payers to pay income tax returns, avail of general information, find out filing status, goods and services tax information, property tax information, and fax express system |
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Strategic alliances with premier
software vendors such as Intel, IBM, Avaya and
Siemens, who work with governments worldwide |
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| Clogged telephone lines, irate customers, and long lines at information counters are now history. Government organizations are keeping pace with the demanding and ever changing customer service scenario. |
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