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Help Desk
A Help Desk application can be provided to handle HR or payroll-related queries from employees of each department. Every query is uniquely numbered and tracked. There is a time-bound escalation of unresolved queries and the solution has multiple language capability.
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Teletax (income and service tax)
With the integration of Servion's solution with your back-end application, income tax transactions have been made easy. The customer can ask for pre-recorded tax information, check on the status of a refund, or ask questions about tax returns. This is tremendous help for small businesses, corporations, partnerships, and trusts that need information or help preparing business returns.
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Citizen's complaint/ information cell
The solution, along with your back-end application, will record citizen complaints and feedback and route it to the appropriate officer. All complaints and feedback can be tracked as well.
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Passport status track
In this case, passport status details are disseminated. It also provides passport eligibility and fee details.
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Visa processing track (all embassies)
Status updates on visa applications as well as automated interview appointment scheduling are provided. | |
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