| Servion's Offerings |
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| • | Reservations
Servion's solutions, along with your back-end applications, will help to provide unaided dissemination of information regarding availability of room based on duration of stay, property chosen, and category of room. There is also an automated relay of tariff-related information. |
| • | Resident guest helpline
Solutions such as centralized contact for house keeping or room service where agents can take the request from in-house guests and electronically pass the request to the kitchen or housekeeping executive are possible with Servion's solutions. These solutions can integrate seamlessly with your back-end applications and route calls from VIP guests to agents trained to offer priority service (room-service/ housekeeping). It disseminates information on airport pick up/ drop, conducted tours, and in-house promotions. |
| • | Loyalty program administration
Automated dissemination of information (points accumulated, special offers) pertaining to guest loyalty programs is possible with Servion's solutions. |
| • | Non-resident guest help-line
Unaided dissemination of information regarding points of sales (type of point of sale - bar, restaurants, spa, gym, pool) at multiple properties in the chain is possible. |
| • | Banquets help-line
Unaided dissemination of information pertaining to availability of banquet halls and other features is possible. |
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