| Servion's Offerings |
 | |
| • | Marketing campaigns
Our solutions integrate seamlessly with your back-end applications to provide multi-channel (SMS, voice, e-mail) marketing campaigns for special product promotions. These messages can be customized to the recipient. |
| • | Customer service/ support
Servion designs, develops, and implements customer Self Service solutions across multiple channels viz., voice and Web. The goal is to enhance employee productivity by effectively enabling customers to use self-help for information such as billing details, payments, value-added services, promotional offers, and payment centers. Servion's customer Self Service solutions provide caller authentication and instantaneously adapt to caller preference and present the most relevant Self Service option. This builds customer trust in the use of Self Service applications. |
| • | Automated order booking for door delivery
Servion's solutions along with your back-end applications help you to provide automated order booking for door delivery for customers covered under a membership plan with each having unique member number. Customers call up, authenticate them selves, and place their order. The system generates an order track number. Customers can call up to track the status of the order. |
| • | Inventory reporting
Servion's applications, along with your back-end applications, help in inventory reporting. Retailers call up distributors and are authenticated with a PIN number. Callers are provided with status updates of available inventory. Special promo messages can be played, orders can be placed, and dispatches can be tracked. |
| • | Customer survey
The application helps you generate automated SMS and voice-based surveys. It also allows you to compile these survey results online. |
| • | Store locator
This application is more relevant to large chains. When a customer wants to locate the nearest store, the caller gives his/ her locality PIN or name. The application reads out the address and contact number of the nearest store. |
| • | Help Desk
A Help Desk application can be provided to handle HR or payroll-related queries from employees of each department. Every query is uniquely numbered and tracked. There is a time-bound escalation of unresolved queries. |
