| Servion's Offerings |
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| • | Information line
Our solutions can provide automated announcement of arrival and departure timings based on voice inputs, baggage allowance based on aircraft/ airline/ class, meal plan request, request for special services, accommodation availability, and loyalty points accumulation/ redemptions against tele-shopping. |
| • | Tele–check in
Servion's solutions along with your back-end applications can provide automated Speech based tele-check in for passengers. |
| • | Flight booking for 'budget' airlines
Servion's solutions can be deployed to provide available flight details and applicable rate. The call is then transferred to an agent and this saves on talk time. |
| • | Proactive passenger management
Alerts to passengers about flights delays and cancellations can be made possible by deploying our suite of solutions along with your back-end applications. Alerts are delivered through the medium of customer choice (SMS, e-mail, voice). |
| • | Tour package cross-sell/ up-sell
Servion's solutions help you to transform your Contact Center into a profit center by enabling your agents to cross sell and up sell. Servion's product configurator will guide the agent from the desktop to position the right set of products based on customer requirements. The agent is relieved from the burden of having to remember the attributes/ benefits of a wide range of travel products and the possibility of making a wrong pitch is completely eliminated. The powerful Knowledge Management capability of Servion's solutions ensures that the agent responds to customer queries by referring to the knowledge repository, if required. |
| • | Call taxi order booking
Servion's solutions can be deployed in call taxi order booking. Customers can use the automated voice-based solution to book a call taxi. The facility for regular customers for pick up from home or office is provided. The caller provides data, time, and destination and the call is transferred to the agent only if required. |
