| Today, people want to shop, buy products, and check shipment status 24-hours a day. Customers increasingly demand fast, convenient, reliable access to information - especially updated accounts or order status details. More importantly, they require a choice in where and how to access that information. We bring our wide experience in customer touch point management processes and technology to face these challenges. We have worked with class leading retail organizations in different parts of the world as consultants and as providers of solutions and services. We have: |
| • | Provided solutions to some of the world's leading retail chains |
| • | Upgraded existing manual Help Desks (providing voice, e-mail, and fax support) to provide enhanced and personalized services |
| • | Revolutionized bill payment and collection through the 'Payment Gateway Solution' |
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| Find out how world-class retail organizations have successfully managed the shift from customer service to the broader scheme of Customer Relationship Management, with solutions from Servion. |
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