| Servion's Offerings |  | |
| Electricity |
| • | Complaint Management
Servion's solutions along with your back-end applications help you receive and manage complaints. Customer complaints are received at a designated number. The complaint reference number is confirmed. The nearest field technician is alerted. The technician updates the status by calling the designated number. The application also allows the customer to track the complaint status. |
| • | Information Line
The information line allows your customers to call a help line number. Information pertaining to tariffs, last billing date, and amount due is disseminated automatically. |
| Water |
| • | Water Tax Collection
The application allows you to electronically dispatch tax receipts using e-mail. Proactive reminders are sent to consumers through SMS, e-mail, and voice. |
| • | Complaint Management
Servion's solutions along with your back-end applications help you receive and manage complaints. Customer complaints are received at a designated number. The complaint reference number is confirmed. The nearest field technician is alerted. The technician updates the status by calling the designated number. The application also allows the customer to track the complaint status. |
| • | Information Line
The information line allows your customers to call a help line number. Information pertaining to tariffs, last billing date, and amount due is disseminated automatically. |
| Gas (LPG) |
| • | Refill Requests
Servion's applications can seamlessly integrate with your back-end applications to help with customer refill requests. The consumer calls up a designated number and provides the consumer number. The choice of date and time for delivery is indicated and the customer receives a reference number. The customer can use this to track delivery status. |
| • | Complaint Management
Servion's solutions along with your back-end applications help you to receive and manage complaints. Customer complaints are received at a designated number. The complaint reference number is confirmed. The nearest field technician is alerted. The technician updates the status by calling the designated number. The application also allows the customer to track the complaint status. |
| • | Information Line
The information line allows your customers to call a help line number. Information pertaining to tariffs, last billing date, and amount due is disseminated automatically. |
