There is a growing need among school administrators to bring in seamless communication between the community of students, parents, and teachers.

Overview

There is a growing need among school administrators to bring in seamless communication between the community of students, parents, and teachers and encourage higher involvement in the education process. Educational institutions globally are beginning to view parents and students as their 'customers'. They would like to provide their 'customers' with online access to their wards' grades and keep track of their wards' attendance patterns. They would like to help students proactively catch up with studies they have missed, inform the parent community about important meetings quickly and efficiently, and maintain feedback as well. Universities with Customer Relationship Management (CRM) on their curriculum require Call Centers to provide their students with hands-on experience.

Challenges

• Staff communication
• Enhance information availability
• Differentiated customer service

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Offerings

Here is a sprinkling of some of the major offerings Servion has to offer for the vertical