There is a growing need among school administrators to bring in seamless communication between the community of students, parents, and teachers.
There is a growing need among school administrators to bring in seamless communication between the community of students, parents, and teachers and encourage higher involvement in the education process. Educational institutions globally are beginning to view parents and students as their 'customers'. They would like to provide their 'customers' with online access to their wards' grades and keep track of their wards' attendance patterns. They would like to help students proactively catch up with studies they have missed, inform the parent community about important meetings quickly and efficiently, and maintain feedback as well. Universities with Customer Relationship Management (CRM) on their curriculum require Call Centers to provide their students with hands-on experience.
- Staff communication
- Enhance information availability
- Differentiated customer service
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Here is a sprinkling of some of the major offerings Servion has to offer for the vertical
⇢ SELF-SERVICE SOLUTIONS (INTERACTIVE VOICE RESPONSE AND SPEECH)
Facilities that can be configured are general enquiries, admission information, fax on demand of prospectus and admission forms and other administration related requirements.
⇢ INBOUND INTERACTION MANAGEMENT SOLUTIONS
Servion has developed a complete solution that will support queries on admission processes, course information and related information on multiple communication channels.
⇢ OUTBOUND INTERACTION MANAGEMENT SOLUTIONS
Agents use outbound solutions for interactions to help the company reach out to its customers with specific targeted campaigns.
⇢ AGENT PRODUCTIVITY - COMPUTER TELEPHONY INTEGRATION (CTI)
Enables your agents to know customer related details such as account info, payment due date and renewal acknowledgements with screen pops.
⇢ QUALITY MONITORING SOLUTIONS
Voice loggers to help in eliminating tedious and time-consuming manual monitoring activities.
⇢ WORKFORCE OPTIMIZATION SOLUTIONS
Solutions for flexible and efficient staffing which will help in managing scheduling of agents during busy hours.