Events

•	Custommerce India Chapter 4 - 2007 The central theme for the event as always is ‘Strategies for a Customer-Driven Economy’.

•	The Customer Interaction Conclave 2006 Managing agent costs while providing outstanding service is a tough balancing act.

•	Custommerce India Chapter 3 Strategies for a Customer-driven Economy A recent customer survey found 70% of the respondents stating that they rated their contact experience as the key determinant of the way they perceived the brand.

•	Workforce Optimization - Global Seminar Tour Witness Systems and Servion Global Solutions seminar aimed at demonstrating business value and trends in Workforce Optimization.

•	The Seminar on Industry Academia Collaboration for CTI CTI or simply convergence is an area of tremendous growth, being a part of IT Enabled Services.

•	The Customer Interaction Conclave 2005 Customer Interaction Management could not exist without investment in infrastructure, network, people, process, and planning accumulated over the past 15 years.


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