CTI (Computer Telephony Integration) or simply convergence is an area of tremendous growth, being essentially a part of IT Enabled Services. There is a dearth for skilled professionals in this area and this has opened out new vistas for training in convergence. The need for such professionals in this area of Computer Telephony Integration has resulted in making this as a very progressive career oriented program for the students.
To illustrate the above statement, "NASSCOM - McKinsey report states that BPO/ ITES sector will employ about a million people by 2008. The report also states the importance of Indian IT professionals to be equipped with the requisite high-end skills to aid India's entry into new service lines like systems integration and infrastructure management. The BPO/ITES sector will use high-end technology comprising both voice and data related infrastructure and applications. There is a substantial manpower requirement for developing such applications. Computer and Telephony integration forms a major portion of this activity. This sector requires Application Specialist, Systems Integrator, Switch Specialist and above all good technical support professionals to take care of this infrastructure. Even if you estimate a minimum of 5% of 1million to play this role the numbers are huge".
The seminar on "Industry Academia Collaboration for CTI" will provide a platform to discuss how the proposed CTI curriculum will benefit students to gain appropriate skills sets right from the basics of telephony, the modern switching technology, the functioning of an IVRS to writing voice applications using various tool kits.
Servion Global Solutions Ltd., a leading provider of Business Response Solutions through Contact Optimization, whose core area of expertise has traditionally been in CTI, and Avaya Global Connect, a leading global provider of business communications software, systems and services, will address the gathering to share its expertise in the domain and will also elaborate on how the industry academia association can bridge the demand supply gap for qualified CTI professionals.
Dr. Mahalingam College of Engineering and Technology and Nachimuthu Polytechnic College, a pioneering college for introducing innovative and career oriented technical education, will present a case study on its experience of introducing a CTI course for the high growth telecom and ITES industry that offers excellent career progression, domain skills and growth opportunities for CTI professionals.
The areas of discussion would be:
The need to provide unique skill sets to students on this emerging CTI technology, which would provide a good career progression for the students. And to understand how the proposed industry academia collaboration would help to achieve this cause.
Who should attend?
Principals or academic heads of technical educational institutes
Trusties and members of the governing council of technical educational institutes
Secretaries of technical educational institutes
Sr. Professors of technical educational institutes
Academic decision makers of technical educational institutes
