Servion Global Solutions Limited (Servion), formally announced that it has received the "Most Significant Win" award in the Asia Pacific region from Avaya Communication, for the end-to-end Contact Center solution provided to HDFC Bank, India.
Avaya Communications (former Business Communication Solutions division of Lucent Technologies), is a leading provider of communication systems and software for enterprises. The award was handed over to Servion at their Asia Pacific Business Partners conference held at Bangkok between the 30th of January and the 2nd of February 2002. Servion is the Value Added Reseller (VAR) and Independent Software Vendor (ISV) for Avaya.
HDFC Bank was among the first few banks to have introduced technology to revolutionize the business response of customers in India. Starting with Phone Banking solutions for customers, HDFC Bank today services its customers from a state-of-the-art Contact Center from its office at Mumbai.
This is the second award of this nature that Servion has received from Avaya Communications. The first one being for "The most significant sale in Asia Pacific" to the Southern Railways (7 installations in South India).
"HDFC Bank placed immense confidence and trust in our ability to deliver a solution of world-class nature at a time when the technology was being just being introduced to the Indian market", said Mr. M. Rangarajan, President and CMO of Servion.
"We would like to place on records, our sincere thanks to the management of HDFC Bank for having made this moment possible for us and having worked along with us to set standards in the Banking Industry", he added.
"HDFC Bank has always leveraged its Customer Contact technology to drive its retail business. Servion has been our systems integrator for the last 5 years successfully deploying world-class technology solutions for the bank in the Contact Centre arena. I am extremely happy that our partnership with Servion has been recognized as "award-winning", said Mr.C.N.Ram, Head - IT, HDFC Bank. The expertise and know-how of Servion in the Contact Center and CTI industry, combined with the technically superior domain knowledge, delivers to customers the best-of-breed solutions that are truly world class. With this award and its extensive list of customers, Servion Global Solutions has strengthened its position in the Banking and Financial sector and is all set for a repeat performance in the Telecom & Insurance sector.
