Committed to offering a complete Contact Center suite of solutions, Servion Global Solutions Ltd, a global provider of Business Response Solutions has bagged three orders from Msource (Bangalore), HCL (Delhi) and Intellinet (Mumbai) for design and implementation of Workforce Optimization. Servion Global Solutions Ltd has forged a strategic alliance with Blue Pumpkin, a market leader in Workforce Optimization solutions and practices, recently. This relationship aims to optimize and deploy world-leading people-processes that help Contact Centers improve employee satisfaction, effectiveness, and productivity, which in turn improve customer service, loyalty, lifetime value, and profitability, significantly.
"Our relationship with Blue Pumpkin further strengthens our endeavor to enhance Business Response. With leading Call Centers like Msource, HCL and Intellinet focusing on planning and better allocation of human resources internally, this comprehensive, easy-to-use solution from Blue Pumpkin will augment Call Center performances, dramatically, said Mr.S.Madhavan, President - Global Practices Organization (GPO), Servion.
"Business research indicates that a more productive-and satisfied-workforce translates to better customer service. We believe that Call Centers today have understood the essence and benefits of optimizing people-processes internally for cementing customer-centricity. Through implementation of Blue Pumpkin solutions and practices we assist our clients in improving overall business efficiency and he added"
