Servion Global Solutions Limited (Servion), a global provider of business response solutions announced that it is hosting 'The Cochin Roundtable on Technology for Banks 2004'. The banking roundtable provides a unique platform to identify the latest technology developments to enrich the customer experience in the banking industry in Kerala.
Addressing a press conference on the eve of the banking roundtable Mr. G. Shankaran Nair, Sr. Vice President, Servion Global Solutions Limited said, "this event will provide a unique forum for top management of banks in Kerala to discuss, share ideas and experience in technology identification, acquisition, implementation and issues that they have to constantly grapple with."
Kerala has one of the highest penetrations of banks in India and is ideally poised to implement latest customer interaction management solution adopted by most technologically advanced multinational banks, which enables them to administer efficient and cost effective banking service. The banking roundtable will bring to the forefront ways and means of addressing these issues using technology as the enabler.
'Servion will also showcase its Speech recognition software and the experience that it has gathered by virtue of implementing several customer interaction management software around the globe to the top management of banks in Kerala," added Mr. Nair.
Mr. Vepa Kamesam, Chairman, Governing Council of the Institute for Development and Research in Banking Technology (IDRBT) and former Deputy Governor, Reserve Bank of India will be the keynote speaker for the event. Mr. Madhav Mohan, Management Mentor and former Director, State Bank of Travancore will chair the banking roundtable.
'The information technology revolution owes much to the banking industry. During the 1960's and 1970's it was the banking industry in the US that first embraced all forms of electronic data processing. This symbiotic relationship between banking and IT deepened over the last 20 years. So much so that many new technologies are driven by the emerging needs of the banking sector. Infact, many IT companies have built their brand equity and profits on their banking solutions', said Mr. Madhav Mohan, Management Mentor.
'Given the acceleration in the Indian economy and the concomitant pressure on banking services and the Indian IT prowess, it is only natural that our domestic market is now spawning globally successful banking technology products. It is therefore entirely appropriate that a platform is created to deliberate on the various facets of this rather frenetic growth. The Cochin Roundtable on Technology for Banks 2004 is an attempt to bring experts and decision makers together to share experiences' added Mr. Mohan.
