Servion Global Solutions Ltd, a global provider of Business Response Solutions formally announced its partnership with ScanSoft Inc. (Nasdaq: SSTF), a leading supplier of Speech and imaging solutions. The partnership enables Servion in developing solutions in the Interactive Voice Response domain based on ScanSoft Speech recognition software. These solutions will target the telecom operators, content providers, financial institutions, travel and transport industry in the Asia Pacific Region.
"Our partnership with ScanSoft allows us now to offer a complete Contact Center suite of solutions to our customers, including Speech-enabled applications", said Mr.S.Madhavan, President - Global Practices Organization (GPO), Servion.
"Using Speech-enabled applications in the IVR platform will bring our customers gains in communication and productivity, he added"
"Asia Pacific, especially India, is a very challenging and interesting region to deploy Speech Recognition solutions, because of the variety in local dialects and a strong appetite to absorb new technologies. Working with an experienced partner is extremely critical for us and we believe that Servion has the required experience to help us go to the market, said Mr. Lex de Gier, Regional Director, ScanSoft Inc
