Servion Global Solutions Limited (Servion), formally announced its tie-up with PeopleSoft Corporation, as an Implementation Partner to provide CRM solutions as part of its Integrated Business Response Solutions, today. With this union, Servion has enhanced its technical leadership to make it the only vendor in the country to offer end-to-end turnkey Business Response Solutions to both the global and the Indian markets.
As a realisation of this partnership, Servion also announced that it has completed for Vanenburg the implementation of Asia Pac's first Web based PeopleSoft 8.4 CRM in the software industry. Vanenburg is the Netherlands IT major dedicated to the development of collaboration centred applications and e-business platform, which supports the real-time enterprise. Vanenburg has implemented web-based PeopleSoft 8.4 CRM in high intensity customer interaction points like Marketing Sales and Support.
Mr. M. Rangarajan, President and CMO, Servion said, "With increasing competition today, top executives see long-term relationships with customers as the key to stability in an increasingly dynamic market and are driving their organizations to become customer centric."
"In Vanenburg, we saw an eagerness to express its total commitment to the customers. We are confident that PeopleSoft 8.4 CRM would help them achieve this", he added.
Mr. D. Bharath, President, Vanenburg Asia said, "Leveraging the capability of PeopleSoft 8.4 CRM, our marketing sales and support professionals spread across the globe will be able to deepen the knowledge about our customers and give them value added services. Being the first web based PeopleSoft 8.4 CRM implementation in the software industry in the Asia Pac region, we would like to set industry benchmarks in value-delivery."
"Servion has worked closely with us on this and implemented a world-class solution. We believe that the hallmark of this project is the aggressive implementation time of four and a half months and the fact that it was delivered to us on schedule, without any delay", he added.
Speaking on the occasion, Mr. Thiru Vengadam, Country Manager, Peopesoft India (Pvt) Ltd said, "Our tie-up with Servion is principally to promote jointly the CRM solution to its existing clients and prospective customers in India and abroad. We believe that Servion's experience in the Contact Center arena & their strong integration capabilities would provide insights into the industry, which are crucial in a CRM sale & implementation".
