Servion Global Solutions, a global provider of Business Response, Solutions formally announced its strategic alliance with Blue Pumpkin, an industry leader in enterprise workforce optimization solutions. This relationship aims to optimize and deploy world-leading people-processes that help Contact Centers improve employee satisfaction, effectiveness, and productivity. This in turn improves customer service, loyalty, lifetime value, and profitability of these centers, significantly. Reinforcing this relationship, Servion Global Solutions has already bagged three orders from Msource (Bangalore), HCL (Delhi) and Intellinet (Mumbai) for design and implementation of Workforce Optimization.
Speaking on the occasion, Mr. Baskar Subramanian, Executive Vice Chairman and COO, Servion, said, "Our relationship with Blue Pumpkin further strengthens our endeavor to enhance Business Response. This fortifies our commitment to offer a complete Contact Center suite of solutions. By deploying a comprehensive, easy-to-use solution from Blue Pumpkin our clients will reap enormous business benefit in employee productivity and performance. The three orders from leading Call Centers like Msource, HCL and Intellinet highlights the existing potential for such solutions in the dynamic market scenario. "
Adding to this, Mr. Doron Aspitz, MD and CEO, Blue Pumpkin, USA, said, "Call Centers today have begun to understand the resultant benefits of optimizing people-processes internally for cementing customer-centricity. We believe that a relationship with an experienced global business Response Solution provider like Servion Global Solutions will aid in exploring this challenging and evolving Indian market, thereby improving business, substantially.
