Daily Excelsior, October 18, 2006

New Delhi, October 17, 2006 - Servion Global Solutions, a leading provider of customer interaction management solutions has got the ‘best dynamics integration ISV partner’ award for the year 2006 by software major Microsoft.

“We are delighted that this unique integrated offering has leveraged the strengths of Microsoft and Servion", said
S. Madhavan, Executive Director, Strategic Business Development, Servion Global Solutions.

The award has been conferred for the company’s integration of RAP CTI (Computer Telephony Integration) with Microsoft Dynamics CRM 3.0, providing Contact Centers a unique customer interaction platform.

From now, Microsoft Dynamic CRM users can interact with their consumers, capture conversations across all channels of communication, and convert information into meaningful customer knowledge.