The Hindu, June 27, 2007

Servion Global Solutions, a specialist in the customer interaction management (CIM) space, and Cisco, a provider of convergence products and technologies, have inked a strategic agreement to jointly deliver Internet Protocol-based unified communications solutions to enterprises globally. As a pre-requisite to this relationship, Servion has achieved accreditation as a Cisco Advanced Technology Partner, a certification that demonstrates its deep expertise in unified contact centre solutions (UCCE), says a release.