OneIndia, June 27, 2007

Servion Global Solutions, a specialist in the Customer Interaction Management (CIM), and Cisco, a global leader in convergence products and technologies, today inked a strategic agreement to jointly deliver Internet Protocol (IP) based Unified Communications solutions to enterprises globally.

As a pre-requisite to this strategic relationship, Servion has achieved in quick time, accreditation as a Cisco Advanced Technology Partner (ATP) that demonstrates its deep expertise in Unified Contact Center solutions, the company said in a release here. Servion's expertise in the CIM domain coupled with Cisco's success in enterprise telephony would deliver smart Unified Communications solutions to organizations.

"With this agreement, Cisco's cutting edge technologies combined with Servion's expertise in the CIM domain will help organizations integrate, optimize, and simplify existing and future investments in CIM technologies by breaking physical boundaries, resulting in seamless communication, improved productivity, and enhanced customer experience," the release quoting Company Executive Director S Madhavan quoted as saying.