EFYtimes.com, June 27, 2007

Servion Global Solutions, customer interaction management (CIM) space company, and Cisco have inked a strategic agreement to jointly deliver Internet Protocol (IP) based Unified Communications solutions to enterprises globally.

Servion’s expertise in CIM domain coupled with Cisco’s success in enterprise telephony will delivery smart Unified Communications solutions to organisations.

“Cisco’s cutting edge technologies combined with Servion’s expertise in the CIM domain will help organisations integrate, optimize, and simplify existing and future investments in CIM technologies by breaking physical boundaries, resulting in seamless communication, improved productivity, and enhanced customer experience,” comments Madhavan S., executive director, Servion Global Solutions.

Avinash Purwar, vice president – channels, India and SAARC, Cisco said, “Servion and Cisco will jointly address the Internet Protocol based Contact Center solutions market that merges IP telephony technology, intelligent contact management technology, and legacy Contact Center applications into a Unified Communications platform to deliver personalized and superior customer service.”

Servion has achieved accreditation as a Cisco Advanced Technology Partner (ATP), a certification that demonstrates its deep expertise in unified contact centre solutions (UCCE).