Westborough, MA (May 23, 2006) – Envox Worldwide, a leading global provider of voice solutions, today announced that it has added Servion Global Solutions, a leading provider of Customer Interaction Management solutions, as a global solutions partner. Under the terms of the agreement, Servion will develop and deploy voice solutions based on the entire Envox Worldwide product line. Together, the two companies will work to enable enterprise Contact Centers to easily migrate from legacy systems to standards-based voice solutions, including VoIP solutions that simplify network management, optimize Contact Center efficiency, and improve customer service.

“We are extremely pleased to be partnering with Servion Global Solutions,” said Mark D. Flanagan, President and CEO of Envox Worldwide. “Servion is highly respected in our industry for their consulting and application design expertise. We look forward to working with them to implement best-in-class voice solutions for enterprises throughout the world.”

“Our partnership with Envox Worldwide creates new market opportunities for us, especially in Contact Centers that are looking to benefit from new standards and technologies, such as speech, VoiceXML, and VoIP,” said Christopher J. Mills, General Manager - Americas, Servion Global Solutions. “Envox Worldwide offers a unique group of products that enable Contact Centers to leverage their existing investments in hardware, software, and application development while adopting these new standards and technologies.”

Servion Global Solutions will now offer voice solutions based on the entire Envox Worldwide product portfolio:

• Envox 6: the company’s open, standards-based communications development platform that enables customers to reduce the time, cost, and complexity of creating voice solutions;

• Envox 6 VoiceXML Studio: a graphical development environment that accelerates the creation of VoiceXML solutions by 50 percent or more;

• Envox CT Connect™: call processing software that enables business applications to manage, monitor, and control calls across multiple locations within the industry’s leading telephony switching environments such as Avaya, Alcatel, Cisco, Nortel, and Siemens among others; and,

• Envox CT ADE: the market-leading IVR development tool, which is a collection of utilities that enables developers to create and deploy computer telephony applications more easily and more quickly than using traditional APIs.

For more information about Envox Worldwide, please visit www.envox.com. For more information about Servion Global Solutions, please visit www.servion.com

About Servion Global Solutions
Servion Global Solutions is a fast-growing company that specializes in Customer Interaction Management (CIM) solutions. With more than 400 customers and over 1000 installations spread across 41 countries, Servion’s products and solutions handle more than 500 million voice/fax/ACD/Web/e-mail interactions per month.

Servion takes a consulting-led approach to optimize customer interaction for its clients. Servion offers solutions across eight segments of the CIM industry (technology consulting, Contact Center intelligence and reports, agent productivity, outbound interaction management, self service, workforce management, quality monitoring, and process management) to a wide range of verticals such as banking and finance, telecommunications, business process outsourcing, transportation, retail, and hospitality.

These CIM solutions are delivered through Servion’s Consulting and Engineering arms using five different services - application maintenance, custom development, product development, systems integration, and research and development.

For more information, visit www.servion.com

About Envox Worldwide
Envox Worldwide is a leading global provider of voice solutions. The company's software and related services dramatically reduce the time, cost, and complexity of creating voice solutions. These products and services enable enterprise customers and service providers to significantly reduce operating costs, improve customer satisfaction and retention, and generate new revenue streams. Headquartered in Boston, Envox’s products and services are available through a network of global channel partners. For more information, please visit www.envox.com.

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