Servion to distribute Aspect eWorkforce Management software in India

New Delhi, August 29, 2006 - Aspect Software, a company focused on the contact centre, and Servion Global Solutions, a customer interaction management (CIM) firm, have entered into a partnership wherein Servion will distribute Aspect eWorkforce Management software, a workforce management solution, in India. With the move, the companies intend to better tap the regional contact centre market.

K. Balakrishnan, MD and CEO, Servion Global Solutions, said, "Our relationship with Aspect Software strengthens our ability to optimise customer communications for our clients".

Aspect eWorkforce Management allows contact centres to plan, manage and optimise the performance of multi-skilled, multi-channel, multi-site and outsourced staffing resources accurately and efficiently.