Servion in the News

Chennai, October 16, 2006 - Servion Global Solutions, a specialist in Customer Interaction Management (CIM) solutions, was conferred the prestigious ‘Best Dynamics Integration ISV Partner’ Award for the year 2006 by Microsoft. The award is in recognition of the revolutionary integration of Servion RAP CTI with Microsoft Dynamics CRM 3.0, which has provided Contact Centers a unique customer interaction platform. The award was presented by Neelam Dhawan, Managing Director, Microsoft (India) and Rajeev Mittal, Director, MBS Division, Microsoft India at the Microsoft Partner Summit 2006 held in Goa this year.

As a result of this first-of-its kind integration, users of Microsoft Dynamic CRM are now able to interact with their consumers, capture conversations across all channels of communication, and convert information into meaningful customer knowledge, all real-time.

“This esteemed award from Microsoft is a testimony to our credo of contact optimization and enhancing customer response mechanisms through technological and domain expertise. We are delighted that this unique integrated offering has leveraged the strengths of Microsoft and Servion”, said S. Madhavan, Executive Director – Strategic Business Development, Servion Global Solutions.

Rajeev Mittal, Group Director, Small and Mid Market Solutions and Partner, Microsoft India commenting on the award said “Servion has worked with organizations around the globe to enhance customer interaction. It has worked effortlessly across diverse verticals such as banking and finance, telecom, real estate, outsourced outbound Call Centers, technical help desks, and transportation offering them seamless solutions to manage their customer needs. Over the last ten years Servion has offered a wide range of consulting services, has grown from strength to strength, and today stands tall in software-based Business Response solutions. The award is in recognition of the organization’s customer-centric approach and the creative solutions which have helped streamline operations in organizations ranging from small scale to large enterprises”.

About Servion
Servion Global Solutions is a fast-growing company that specializes in Customer Interaction Management (CIM) solutions. With more than 400 customers and over 1000 installations spread across 41 countries, Servion’s products and solutions handle more than 500 million voice/fax/ACD/Web/e-mail interactions per month.

Servion takes a consulting-led approach to optimize customer interaction for its clients. Servion offers solutions across eight segments of the CIM industry (technology consulting, Contact Center intelligence and reports, agent productivity, outbound interaction management, self service, workforce management, quality monitoring, and process management) to a wide range of verticals such as banking and finance, telecommunications, business process outsourcing, transportation, retail, and hospitality.

These CIM solutions are delivered through Servion’s Consulting and Engineering arms using five different services - application maintenance, custom development, product development, systems integration, and research and development.

For more information, visit www.servion.com.