EFYtimes.com, May 17, 2007

Servion Global Solutions, a company in the customer interaction management (CIM) space, has launched scalable CIM solutions for the retail segment. The latest offerings include interactive voice response and speech, computer telephony integration, outbound interaction management (telemarketing), multimedia notification, quality monitoring and work force optimization solutions. This suite of solutions will enable retailers to provide a differentiated interaction experience to the end consumer resulting in customer retention and increased revenue.

“With the explosion of multi-format retail ventures across India and the transition of unorganized retailing towards the organized sector, footfalls across the various formats are at an all-time high. However, with commoditization and hyper competition, retailers will find it difficult to retain customers and sustain the growth momentum,” commented Shankaran Nair, President, Corporate Strategy, Servion Global Solutions.