Servion Global Solutions a major player in the Customer Interaction Management (CIM) domain today joined hands with IT gaint Microsoft India, to offer a CIM Customer Relationship Management (CRM) solution for India and other countries in the Asia Pacific region.

With the help of Microsoft's latest CRM 3.0, the new solution would deliever customer-centric service capabilities that would enable consumers to have immediate access to contact center interactions through Servion's CIM service.

"We believe that the combination of Microsoft Dynamics CRM platform and the domain expertise of Servion in the CIM industry will provide customers with a unique customer interaction programme". Mr. rajiv Mittal, Group Director, Small and Mid Market Solutions and Partners for Microsoft Corporation said.