The Hindu Business Line, August 31, 2006

Chennai, August 30, 2006 - Servion Global Solutions, a company specialising in customer interaction management solutions, has entered into a pact with the US-based Aspect Software Inc. to distribute Aspect’s workforce management solution “eWorkforce Management” in India. Aspect Software focuses on developing solutions for contact centres. “eWorkforce Management” can enable a contact centre to plan, manage and optimise the performance of multi-skilled, multi-channel, multi-site and outsourced staffing resources, said a press release.