Servion Global Solutions, a specialist in the Customer Interaction Management (CIM) domain and Microsoft Corporation India Pvt. Ltd., last week announced an offering of CIM with CRM solution for customers in India and other Asia Pacific countries.

With Microsoft Dynamics™ CRM 3.0- Microsoft's latest version of its CRM solution, which delivers a powerful suite of marketing, sales and service capabilities within a native Microsoft Office experience, customers will have immediate access to contact center interactions through Servion's CIM suite.

"Every successful CRM implementation needs a focused 'customer-centric' strategy," said Rajeev Mittal, Group Director (small and midmarket solutions & partners) for Microsoft Corporation. "We believe that the combination of Microsoft Dynamics CRM platform and the domain expertise of Servion in the CIM industry will provide customers with unique customer interaction platform".