WebIndia123.com, May 15, 2007

Servion Global Solutions, a specialist in the Customer Interaction Management (CIM) space, today announced the launch of scalable CIM solutions for the retail segment. Servion's CIM offerings for the retail space include Interactive Voice Response and Speech, Computer Telephony Integration, Outbound Interaction Management (Telemarketing), Multi-media Notification, Quality Monitoring and Work Force Optimisation solutions, a company release said here.

This suite of solutions will enable retailers to provide a differentiated interaction experience to the end consumer, resulting in customer retention and increased revenue. Technology adoption coupled with rapid economic growth and changing customer expectations had placed the Indian CIM industry on a high growth trajectory at 34 per cent year by year. The global CIM applications market was expected to reach US dollar 2.6 billion by 2008, more than doubling the approximately US dollar 1.2 billion applications market today, the release said, adding India was the ninth largest retail market in the world and the launch of these CIM solutions in the country was in line with the boom in the Indian retail sector.