Servion Global Solutions specializes in Customer Interaction Management (CIM) solutions that help companies provide superior customer experience.
Servion Global Solutions specializes in Customer Interaction Management (CIM) solutions that help companies provide superior customer experience. With over 600 customers and 1000 installations in more than 60 countries, Servion’s products and solutions handle in excess of 7 billion voice / fax / ACD / Web / e-mail interactions per year.
Servion takes a consulting - led approach to optimize customer interaction for its clients, drawing from a proven combination of deep contact optimization experience, business acumen and broad Contact Center technology knowledge. Servion offers solutions across eight segments of the CIM industry (technology consulting, Contact Center intelligence and reports, agent productivity, outbound interaction management, self service, workforce management, quality monitoring, and customer behavior analytics). These solutions are offered to a wide range of verticals such as banking and finance, telecommunications, business process outsourcing, transportation, retail, and hospitality.
Servion’s CIM solutions are delivered through the company’s Consulting and Engineering arms using six different services – application maintenance, custom application development, product design and development, systems integration, managed support services, and research and development.