True partners in helping you achieve your vision and goals.
PED's approach is to establish long-term relationships that make us true partners in helping you achieve your vision and goals. By virtue of our experience and leadership in the CIM space, we add value to your business that no other outsourcing vendor can provide. Ninety-nine percent of our projects have been completed on time and under cost, a track record that has enabled our clients to stay ahead of their competitors with full product development in record time.
When you outsource product engineering to PED you:
Increase Productivity
What you get:
- Continuous progress through strict adherence to measurable and quantifiable service level agreements (SLAs)
- The ability to develop integration between any disparate systems
- Engineers that complement existing teams, allowing your senior architects, leads, and engineers to focus on critical matters and core competencies, while offloading other tasks to us at competitive rates
- A highly skilled, trained and motivated global workforce to augment your team at every level when you have no time to hire
- Onsite project managers who serve as domain experts
- Quicker ramp-up based on our experience in working on hundreds of CIM projects with the ability to transfer that knowledge, and the time we invest in understanding your needs and objectives
As the needs of our market have grown, and our product strategy has rapidly evolved, our R&D department needed to quickly adjust so we could deliver on that strategy. We needed to quickly and affordably ramp up our production capabilities in technologies that were new to us. We vetted a number of potential partners. Servion has been an outsource partner with our IT department for quite some time, and their internal track record and ability to get started quickly were a slam-dunk for me.
We have a very vigorous and agile development and quality assurance process. Servion’s team bent over backwards to accommodate and integrate with our process, truly becoming an extension of our team. In addition, their rapid and professional response to concerns we raised was outstanding. Our first R&D project with Servion was a raging success, and we are anxious to move forward with them on additional projects. Servion will be an outsourcing staple for us for years to come.
– Sean Kirkby
Principal Software Engineer, InContact
Expedite Product Development & QA Lifecycle
What you get:
- "Follow the sun" paradigm with 24X7 development and testing cycle (develop during US day; test during US night/India day time) brings products to market earlier or enables faster customization
- Strategic alliances with all major contact center vendors
- Vendor agnostic cross-platform and connectivity expertise
- 24x7 remote support and managed services post delivery
- Close collaboration with your onsite teams
- Ability to assume responsibility for current engineering, enhancements and bug fixing with less training
- Time tested, well-defined strategies and process for migrating in-house development to our outsourced development center with minimal handholding
- Carefully chosen and well-trained engineers who fit quickly into your culture and adapt to your process, environment, standards and expectation
Reduce Costs
What you get:
- Lower overall cost of operations by using us so you can do more with less
- Fixed price contracts that reduce risk and allow you to deliver on-time, quality work products
- Competitive rates for resources based on skill set
- Reduced development lifecycle by developing during the day and using us to test during the U.S. night
- Continual improvement in delivering work products in terms of quality, time and ingenuity
- Less investment in fixed assets and no loaded costs
Increase Flexibility to Manage Peaks and Troughs or Quickly Change Direction
What you get:
- Onsite/offsite resource ramp-ups at short notice for long-term time and materials contracts
- Enhanced business continuity by leveraging understudies (with no additional cost)
- Investment to keep pace with rapidly changing standards
- Consultative approach in design, features and integration from suggestions to custom solutions, adapting to your processes and methodologies
- Ability to more quickly customize solutions or bring products or enhancements to market earlier