Servion Global Solutions,, a leading provider of Customer Interaction Management solutions, today announced that it is expanding its operations in Princeton, New Jersey and Silicon Valley (Milpitas), California. The new facilities more than quadruple the space available to support larger and more complex customer projects.
"After another year of very significant growth", explained Mr. Balakrishnan Kavikkal, Managing Director and Chief Executive Officer for Servion Global Solutions, "it was obvious that we needed to increase the scope and depth of our operations in North America. Our new bicoastal offices provide the right launch pad for the next stage of our expansion."
HQ Expansion in Princeton, New Jersey
Beginning today, Servion will be managing business in North America from a new, larger location in Princeton. Situated just minutes from Princeton University and US Highway 1, the new headquarters is more than twice as capacious as its previous location. Notable additions in the new office include a global project management center to help facilitate the deployment of multi-site customer Contact Centers. As enterprise customers expand their customer service centers beyond national and regional boundaries, Servion's delivery team will now have even greater resources to coordinate these complex projects.
New Silicon Valley R&D and Business Center
With the company's recent acquisition of 5by5 Networks in January 2006, Servion is also adding new services from its new Milpitas, California office. Located within a radius of 3 miles are numerous Servion strategic partners and multinational customers. This new location also provides convenient access to two international airports, allowing Servion sales and support teams to respond immediately to rapidly changing business situations.
About Servion Global Solutions
Servion is one of the fastest growing companies that specialize in Customer Interaction Management (CIM) solutions. With a global clientele spanning 41 countries and over 1000 installations, Servion continues to be a dominant force in a market that will grow to $2.6 billion in 2008. (Source: Datamonitor)
Servion takes a consulting-led approach to optimize customer interaction for its clients. It provides end-to-end services, from consulting to application development, system integration, project management, and application maintenance. ServionDNA™ is a multi-platform architecture that integrates complex, multi-vendor networks with world-class technologies and services. This innovative design empowers Servion solutions for multi-channel Contact Centers, computer telephony integration, self-service channels such as IVR, speech recognition, outbound interactions in dialers, multimedia alert notifications, call back manager, workforce management software, process management solutions, CRM, and others. For more information, visit www.servion.com
