Servion Global Solutions Limited (Servion), a global provider of Business Response solutions through Contact Optimisation, announced 50% growth in the financial year 2004 - 2005. Servion's total revenue for the last financial year stood at Rs.50 crores.
"We are extremely delighted to have crossed the Rs.50 crores mark and have drawn up aggressive growth strategies for the current financial year", said Mr. G. Shankaran Nair, Sr. Vice President, Marketing, Servion Global Solutions.
From Voice Mail systems to Contact Centres, today Servion has evolved into a company whose focus is to revolutionise and enhance Customer Interaction of every organisation through its Contact Centre suite of products, consulting services and systems integration capabilities.
As part of its aggressive business development initiatives, Servion is currently hosting a seven city seminar series 'The Customer Interaction Conclave 2005'. This seminar will highlight Customer Interaction challenges faced by the service industry and how application of the latest technology can enhance and improve customer experience. The Chennai chapter is scheduled for June 17.
Servion has recently established its presence in Malaysia, South Korea, the Philippines and Saudi Arabia to meet its growing list of clients and support its expansion plans in various geographies.
In yet another move to cater to this robust expansion, the company has hired several senior executives from the industry both in India and USA. Servion is also aggressively hiring middle and junior level executives to meet ever-growing project implementation needs. Servion's total employee strength has grown to 310 from 220 last year.
Addressing the media at a press conference, Mr. Nair said, "Owing to a decade of global experience in the Customer Interaction domain, Servion has devised a generic model called the Contact Optimisation Model that helps map customer contact and suggests ways and means of optimising and enhancing the same, while reducing cost. This model forms an integral part of enhancing Customer Interaction and experience."
He added, "We believe that every time a customer gets in touch with an organisation, there lies a great opportunity to convert that interaction into a mutually satisfying and long-term relationship. Making the most of these interactions however, requires the right processes and systems in place. Organisations, unfortunately, pay little or no attention to enhancing the experience at customer touch points and as a result, lose customers to competition".
"Implementation of Contact Optimisation will help organisations in reducing operational cost, acquire, service and retain customers, increase productivity and generate additional revenue. It will also help in building a better brand as a result of enhanced customer satisfaction," said Mr. Nair.
About Servion Global Solutions Limited
With the mission of Enhancing Business Response of organisations worldwide through Contact Optimisation, Servion has revolutionised "customer experiences" through its Contact Centre suite of products, solutions and systems integration services. Servion has successfully helped corporations in sectors like banking and finance, insurance, outsourced Call Centres, telecom, government, and transportation, acquire, service and retain customers and in the process substantially grow their profits and market leadership. Servion today, boasts of a global clientele of more than 400 customers, 1000 installations worldwide, handling more than 500 million voice/ fax/ ACD/ web/ email interactions every month across 41 countries.
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