Servion Global Solutions (Servion), a global provider of Contact Optimization solutions, announced its decision to invest in the Malaysian market. The first step towards that was the expansion of its successful APAC operations to Malaysia. Servion Global Solutions Msc. Sdn. Bhd, an MSC status company will operate from Cyber jaya and will focus on servicing the fast growing Contact Center applications market in Malaysia.
"The Contact Center applications market in APAC is expected to grow to USD 1.45 Billion, and Malaysia is one of the key growth markets. Servion hopes to leverage its experience in the APAC region and extend it to Malaysia." said, Mr. M.Rangarajan, President - International Sales, Servion.
"The investment is a sign of our commitment to tap and develop the huge potential of this market", he added.
Speaking at the launch function held at Shangri - La Hotel, Kuala Lumpur, Mr.David Toh, Country Director, Avaya Malaysia said, "We are extremely pleased that Servion has opened an office in KL, this will enable us to work even closer and help us expand and consolidate market share in the region."
"The Avaya & Servion combine brings to the table a unique blend of technology appreciation, customization, deployment and domain knowledge to suit customer requirements. This we believe is a strong value proposition and direct benefit for the customer", said Mr.Steven Weeks, Vice President - Avaya Global Services, Asia Pacific. "We congratulate Servion on the launch of their Malaysian operations", he added.
"With the government sector opening up, the need for automation and service enhancements / productivity is increasing. Servion intends to play a critical role in the Customer Interaction domain in Malaysia and tap these opportunities," said, Mr. Rajesh Krishnan, Regional Director - Asia Pacific, Servion.
About Servion Global Solutions Limited
As a leading provider of Contact Optimization solutions, Servion has revolutionised the customer experience through its suite of Contact Center products and Systems Integration services. The company has been assessed at Level 4 of the Capability Maturity Model (CMM)-the benchmark for quality and rigorous processes in the software industry. With a global clientele of more than 400 customers and 1000 installations, Servion's products and solutions handle more than 500 million voice/fax/ACD/Web/email interactions per month.
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