SER Solutions, Inc., a leading provider of contact center solutions, announced today that it has signed a partnership agreement with Servion Global Solutions, Ltd., a global provider of contact optimization solutions. With the agreement, Servion is authorized to market, sell, license, and install SER's Next News-generation call management product, CPS Enterprise Edition (CPS E^2TM), and SERTAINTY^TM, its agent performance optimization solution.

"Asia Pacific plays a prominent strategic role in SER's global expansion efforts," said Carl E. Mergele, Chief Executive Officer, SER Solutions, Inc. "Working with leading organizations around the world, Servion has developed a Contact Optimization Model to help clients enhance overall customer interaction and satisfaction. We are pleased that our products will become part of that model and will support Servion's goal of establishing customer interaction management best practices throughout the region."

With over a decade of experience in the Customer Interaction Management industry, Servion's domain expertise encompasses a wide range of business sectors such as banking and finance, insurance, outsourced contact centers, telecom, government, and transportation. This is reflected in their blue chip customer base including industry majors such as Bharti Group, Black & Decker, Citibank, EDS, Etisalat, GE, HDFC Bank, Hutch, ICICI, Pinpoint Marketing, Prudential, Samsung Electronics, Sears, Singapore Telecom, Shinsei Bank, Standard Chartered Bank, State Bank of Mauritius, Toyota, and Tata Teleservices.

"At Servion, we believe that every time a customer gets in touch with an organization, there is an enormous opportunity to convert that interaction into a long-term relationship. Making the most of these interactions requires the right processes and systems to be set in place," said G. Shankaran Nair, Senior Vice President Marketing and Business Development, Servion Global Solutions, Ltd. "By partnering with SER, we are able to greatly enhance our product portfolio and continue to deliver best-in-breed solutions that help our customers continue to optimize and enhance their customer interactions."

About Servion Global Solutions Limited
With the mission of Enhancing Business Response of organizations worldwide through Contact Optimization solutions, Servion has revolutionized "customer experiences" through its Contact Center suite of products, solutions, systems integration, and consulting services. Servion has successfully helped corporations in sectors like banking and finance, insurance, outsourced call centers, telecom, government, and transportation to acquire, service and retain customers and in the process substantially grow their profits and market leadership. Servion today, boasts of a global clientele of more than 400 customers and 1000 installations worldwide. Please visit www.servion.com for more information.

About SER Solutions, Inc.
SER Solutions, Inc. provides innovative software solutions that help companies achieve unprecedented efficiencies, maximize workplace productivity, and enhance customer service. SER offers enterprise contact center solutions that increase agent productivity and improve quality of service, and intelligent data capture solutions that streamline document-intensive processes. Its patent-pending intelligent software engine, SERbrainware^®, forms the foundation of SER's powerful desktop and enterprise search and retrieval solutions. The company is headquartered in Dulles, Virginia with operations in North America and Europe. Additional information about SER is available at www.ser.com.

For more information, please contact:

Ms. Anne Perez Manager, Marketing Communications SER Solutions Inc E-mail: anne.perez@ser.com Phone:703 948 5647

Mr. Biswarup Banerjee Servion Global Solutions, Ltd. E-mail: biswarup@servion.com Phone: +91-44-52094126

* SER and SERbrainware are registered trademarks and CPS E2 and SERTAINTY are trademarks of SER Solutions, Inc. All other trademarks    are the property of their respective owners.