Chennai, June 21, 2007

Servion Global Solutions, a specialist in the Customer Interaction Management (CIM) space, and Cisco, a global leader in convergence products and technologies, today inked a strategic agreement to jointly deliver Internet Protocol (IP) based Unified Communications solutions to enterprises globally. As a pre-requisite to this strategic relationship, Servion has achieved in quick time, accreditation as a Cisco Advanced Technology Partner (ATP), a certification that demonstrates its deep expertise in Unified Contact Center solutions (UCCE). Servion’s expertise in the CIM domain coupled with Cisco’s success in enterprise telephony will deliver smart Unified Communications solutions to organizations.

“With this agreement, we intend to transform consumer experience through consultative engagements and deep understanding of the customer and technology. Cisco’s cutting edge technologies combined with Servion’s expertise in the CIM domain will help organizations integrate, optimize, and simplify existing and future investments in CIM technologies by breaking physical boundaries, resulting in seamless communication, improved productivity, and enhanced customer experience,” comments Madhavan S., Executive Director, Servion Global Solutions.

In today’s extended enterprise, information needs to be managed in a variety of compelling ways to encourage customer interaction management across the enterprise, internally and externally. To enhance user experience, increase overall customer satisfaction, and optimize revenue per contact, an integrated and intelligent communication infrastructure is a pre-requisite. An IP backbone that integrates Contact Centers, optimizes contact management, and simplifies interactions on a Unified Communications platform would provide a powerful solution. This will result in management of the complete customer life cycle across multiple inbound and outbound contact channels, multiple sites, and self-service systems while blending customer contacts and responses with business processes.

“Servion’s established presence and domain expertise as an end-to-end CIM solutions provider will complement Cisco’s technology leadership and market presence in delivering intelligent and flexible Unified Communications for Contact Centers. Servion and Cisco will jointly address the Internet Protocol based Contact Center solutions market that merges IP telephony technology, intelligent contact management technology, and legacy Contact Center applications into a Unified Communications platform to deliver personalized and superior customer service.” says Avinash Purwar, Vice President – Channels, India and SAARC, Cisco.

About Servion
Servion Global Solutions is a fast-growing company that specializes in Customer Interaction Management (CIM) solutions. With more than 400 customers and over 1000 installations spread across 41 countries, Servion’s products and solutions handle more than 500 million voice/fax/ACD/Web/e-mail interactions per month.

Servion takes a consulting-led approach to optimize customer interaction for its clients. Servion offers solutions across eight segments of the CIM industry (technology consulting, Contact Center intelligence and reports, agent productivity, outbound interaction management, self service, workforce management, quality monitoring, and process management) to a wide range of verticals such as banking and finance, telecommunications, business process outsourcing, transportation, retail, and hospitality.

These CIM solutions are delivered through Servion’s Consulting and Engineering arms using five different services – application maintenance, custom development, product development, systems integration, and research and development.

For more information, visit www.servion.com

About Cisco
Cisco, (NASDAQ: CSCO), is the worldwide leader in networking that transforms how people connect, communicate and collaborate. Information about Cisco can be found at http://www.cisco.com For ongoing news, please go to http://newsroom.cisco.com
 

Disclaimer
This media release includes and is based, inter alia, on forward-looking information and statements that are subject to risks and uncertainties that could cause actual results to differ. Such forward-looking information and statements are based on current expectations, estimates and projections about global economic conditions, governmental regulations of the regions and industries that are major markets for Servion Global Solutions and its subsidiaries and affiliates. Although Servion Global Solutions believes that its expectations and the information in this media release were based upon reasonable assumptions at the time when they were made, it can give no assurance that those expectations will be achieved or that the actual results will be as set out in this media release. Neither Servion Global Solutions nor any of its affiliates is making any representation or warranty, expressed or implied, as to the accuracy, reliability or completeness of the information in the media release, and neither Servion Global Solutions nor any of its affiliates or any of their directors, officers or employees will have any liability to you or any other persons resulting from your use of the information in the media release.