Scalability
Small and medium businesses scale up (employee count) at an average rate of 10%. In order to ensure that organizations do not re-invest time and again, along with increase in users, MS CRM has been built with the state-of-the-art .NET technology and XML Web services. It can be customized at ease in order to accommodate additional CRM users.
Security
Security has always been a critical factor when it comes to investing in an IT system. Organizations would want to ensure that the data available in the system is secure 100%. MS CRM is designed so that the right users access the right data. For instance, business development managers in a particular region can have access to create, modify, delete, and view data of that particular region alone. They cannot view other regions' data. MS CRM uses Microsoft Active Directory Services (ADS) to ensure that the data is secured to the last level. Security rights including read, write, and execute are imposed on each granular component of MS CRM.
Workflow
MS CRM comes with a robust workflow engine, which enables organizations to automate their sales and service activities. Workflows enable organizations to automatically escalate un-attended cases and send automatic e-mail alerts on new case arrivals, pending case details, and auto-acknowledgement mails. |
