| The Medius Advantage |
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Dynamic Pre and Post Call Strategies/ Scripting - Contact Centers can decide on the treatment of a contact before and after making the call because of Medius' comprehensive built-in call capabilities, which include Power, Preview, and Progressive modes of dialing |
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Dynamic Pacing Mode Change - A feature that allows changes in the type of call capability depending on the nature of the campaign. Significantly reduces the number of nuisance calls. |
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Time Zone Management - Helps define when not to place specific campaign calls, based on the time of the day/ day of the week. Ensures that only intended targets are contacted. |
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Dial Plan Management - Allows users to define business rules such as setting priority and number of re-tries for missed/ failed calls for each campaign |
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Outbound IVR - Provides built-in IVR to play recorded messages, collect and validate inputs, and update databases for specific/ multiple campaigns |
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Customer Priority Dialing - Defines which individual/ organization is to be contacted first, based on predetermined business rules |
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Scheduled Call Dialing/ Call Back - Allows users to define preferred time of call out or call back
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Enhances agent productivity - no manual dialing, only calls with a voice at the other end are transferred to agents. Approximately 40% of agent time is saved. |
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Maximizes yield from the records - automated recycling of records ensures that calls are based on custom-defined business rules |
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Online reports ensure that Contact Center managers and clients have access to pulse-by-pulse Contact Center operations data |
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Optimal agent utilization as records are dialed out from a common database and positive calls routed to next available agent | | |
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