| RAP CTI is available in three options. |
| Comprehensive RAP CTI Optima |
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Fewer than 500 agent positions |
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Single site or multiple sites |
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A CTI-enabled PBX |
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A need to monitor agent performance real time and generate historical reports |
Mid-range RAP CTI Prime |
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Fewer than 500 agent positions |
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Single site |
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IVR integration |
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A CTI-enabled PBX |
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Some need for performance monitoring and reporting |
RAP CTI Instant |
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Fewer than 250 agent positions |
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Single site |
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A CTI link |
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No requirement for an IVR |
