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| Servion's Role |
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We bring in a strong Systems Integration capability
to integrate Aspect’s software with multiple components of the Contact Center
such as the ACD and database.
Over and above choosing the right WFO suite of products for its Call Center,
it is also crucial for an organization to have the expertise to model the
software as per the environment and business requirements to achieve desired
results. Servion adds value not as an Aspect implementation vendor but as an
implementation partner, designing and modeling the software to help
organizations achieve desired results in tune with their business objectives. |
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Integrating WFM software with Call
Centers' applications
A leading telecom service provider has two Call
Centers in two different locations. They work on two different PBXs and calls
are taken for the respective locations. WFM software was integrated with the
Call Centers' applications. |
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Integrating WFM software with ISP's
back-end applications
An ISP runs two Call Centers in two locations that
work on two different PBX brands. Servion integrated a WFM solution with the
service provider's back-end applications. |
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Technical Help Desk for ISP's customers
An
Internet and telecom service provider runs a technical Help Desk Call Center for
its customers. WFM software was installed here. |
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