The retail industry is extremely interaction intensive with service providers, channel partners and customers making management a challenging task.
Today, people want to shop, buy products and check shipment status 24 hours a day. And customers increasingly demand fast, convenient, reliable access to information – especially updated accounts or order status details. More importantly, they require choices on where and how to access that information.
In a situation like this, organizations need to understand the pace of change and evolve ways of delivering personalized attention to customers by adopting Customer Interaction solutions into the enterprise.
Customer interactions happen all the time in the retail vertical, more than in any other vertical. Retailers not only interact with their customers but also with their vendor partners on an ongoing basis, and in many cases, their own sales and support staff who are located in remote locations.
- Revenue generation
- Recognition of customer relationships
- Information Capture and Presentation
- Proactive outreach and support
- Convenience of transaction
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Here is a sprinkling of some of the major offerings Servion has to offer for the vertical
⇢ SELF-SERVICE SOLUTIONS
Self-service solutions across multiple channels viz voice and Web help enhance employee productivity by effectively enabling customers to use self-help for information such as billing details, payments, value added services, promotional offers and payment centers.
⇢ INBOUND INTERACTION MANAGEMENT SOLUTIONS
Servion can develop a complete solution that will support multiple communication channels to allow customers to check products on offer, pricing, stock availability and help locate stores closest to them to enable a complete retail experience.
⇢ OUTBOUND SOLUTIONS
Our solutions integrate seamlessly with your back-end applications to provide multi-channel (SMS, voice, e-mail) marketing campaigns for special product promotions. These messages can be customized to the recipient.
⇢ MULTI CHANNEL SOLUTIONS
A help desk application across multiple channels (email, voice etc) can be provided to handle HR or payroll-related queries from employees of each department or even product related queries from customers.